1 Introduction
We respect the privacy of everyone who visits this website. As a result we would like to inform you regarding the way we would use your personal data. We recommend you to read this privacy policy so that you understand our approach towards the use of your personal data.
By submitting your personal data to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy.
2 The Information We Collect and Hold
The types of personal information that we collect and hold about you will depend on the circumstances of collection and on the type of product or service you request from us. When collecting personal information from you, we specifically describe what information is required in order to provide you with the product or service you have requested. Such personal information may include details such as your name, phone number, email address, credit/debit card number, expiry date and billing address.
Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.
3 Collection of non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our website. We may also aggregate details which you have submitted to the site (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.
4 Interaction between you and us
We are interested in your views, and we value feedback from our clients and visitors, we therefore have set up notice boards, newsgroups, feedback, email, forum facilities and/ or chat rooms. If at any time this website offers any chat rooms, notice board facilities, newsgroups etc we may collect the personal information that you disclose. Such information will be used in accordance with this privacy policy.
However, we can of course not control and be responsible for other parties’ use of the personal information which you make available to them through this website. We encourage you to be careful about what personal information you disclose in this way.
5 Use of your personal information submitted to other web sites
On our websites, we may have links to other websites or you are referred to our website through a link from another website. As you can imagine, we cannot be responsible for the privacy policies and practices of other websites. Such content is subject to their terms of use and any additional guidelines and privacy information provided in relation to that use on their website.
We recommend that you check the policy of each website you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website. Please contact the owner or operator of such website if you have any concerns or questions.
6. How We Collect and Hold Personal Information
We may collect personal information from you when you:
(a) request or purchase goods or services from us; or
(b) contact us by any method, such as telephone, email, post, facsimile or in person.
We may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject each instance. We may allow some of our marketing or technology partners to utilise “cookies” on our website to collect non-personally identifying data to assist them, or Makemycasa, in delivering services to you.
Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example, we may collect information from a third party:
(a) where he or she has authorisation to purchase or request goods or services on your behalf;
(b) who has collected your personal information and disclosed it to us so that we may issue you with goods or services on behalf of the third party;
(c) who is one of our service providers who collects personal information on our behalf; and
(d) who is one of the market research companies contracted by us to obtain personal information so that we may improve and market our products and services.
If you do not provide the requested information when using our website or requesting goods or services from us, we may not be able to complete your requests or orders and you may not be able to access all areas of the website.
As we value your personal information, we will ensure an adequate level of protection. We have therefore implemented adequate technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as and when new technology becomes available, as appropriate.
7 Use of Your Personal Information
Information collected by us may be used for the following purposes:
(a) to process your requests for goods or services;
(b) to notify you of changes to our goods or services;
(c) to send email notifications for special promotions or offers conducted by us, our suppliers or distributors;
(d) to conduct marketing activities and to conduct market research;
(e) to respond to your questions or suggestions;
(f) to improve the quality of our goods or service and the quality of your visit to the Makemycasa website.
To stop receiving our emails, please click on the link found at the bottom of each email to update your account preferences.
8 Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us as set out below.
9 Disclosing Your Personal Information
We do not sell or rent your personal information to any other company, organisation or person.
We may disclose your personal information to:
(a) third party designers or clients in connection with any works (including without limitation artwork and designs) created or requested by you (as applicable) as part of the Makemycasa Service pursuant to separate terms and conditions entered into between you and us;
(b) third parties that provide services to us, or functions on our behalf. For example, we may disclose personal information to our contractors to whom we outsource certain services, including market research and payment and data processing, for the purpose for which the information was collected or for related purposes, such as to complete a transaction on your behalf or provide you with a service that you requested;
(c) related companies in our corporate group and business partners for the purpose of providing services which have been requested by you;
(d) information technology service providers responsible for our communication networks, software and system development and maintenance.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In addition, we will not disclose your personal information without your consent unless the disclosure is authorised by the Privacy Act, including:
(a) to lessen or prevent a serious threat to life or health;
(b) to protect the personal safety of users of this website or the public;
(c) if authorised or required by law;
(d) if we have reason to suspect that unlawful activity has been, is being or may be engaged in; or
(e) to enforce the law or necessary to investigate a suspected unlawful activity.
10 Access and Correction of Your Personal Information
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the website, including for the purpose of correcting or updating that information. To access your personal information, please email us at customercare@makemycasa.com.
We may recover from you our reasonable costs of supplying you with access to this information. Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Website (unless it would be unreasonable to do so).
11 Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
12 Change to this Privacy Statement
This Privacy Policy was prepared and posted on 23rd Oct2015.
We may modify or amend this Privacy Policy as our business requirements or the law changes. Any changes to this Privacy Policy will be updated on the website, so please visit the website periodically to ensure that you have our most current privacy policy.
13 Complaints and Contact Details
If you have any questions about our Privacy Policy, have a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used, please contact our Chief Operating Officer on support@makemycasa.com
If you wish to make a complaint about an alleged breach of the Privacy Policy, you are requested to send us your complaint in writing to the email address listed above. We endeavour to respond to complaints within a reasonable period (usually 30 days).